Terms of ENGAGEMENT
BETWEEN THE REGISTERED NUTRITIONAL THERAPY PRACTITIONER (RNTP) AND CLIENT
The Nutritional Therapy Descriptor
Nutritional therapy is the application of nutrition and lifestyle medicine sciences in the promotion of health, peak performance and individual care. Registered Nutritional Therapy Practitioners use a wide range of tools to assess and identify potential nutritional imbalances and understand how these may contribute to an individual’s symptoms and health concerns. This approach allows them to work with individuals to address nutritional balance and help support the body towards maintaining health.
Nutritional therapy is recognised as a complementary medicine and is relevant for individuals with chronic conditions, as well as those looking for support to enhance their health and wellbeing. Practitioners consider each individual to be unique and recommend personalised nutrition and lifestyle programmes rather than a 'one size fits all' approach.
Practitioners never recommend nutritional therapy as a replacement for medical advice and always refer any client with 'red flag' signs or symptoms to their medical professional. They will also frequently work alongside medical professionals and will communicate with other healthcare professionals involved in the client's care to explain any nutritional therapy programme that has been provided.
Hunt Health practices in accordance with the British Association for Nutrition and Lifestyle Medicine (BANT).
The Registered Nutritional Therapy Practitioner (RNTP) requests that the Client notes the following:
The degree of benefit obtainable from nutritional therapy may vary between clients with similar health problems and following a similar nutritional therapy programme.
Nutrition and lifestyle recommendations will be tailored to support health conditions and/or health concerns identified and agreed between both parties.
RNTPs are not permitted to diagnose, or claim to treat, medical conditions.
Nutritional Therapy advice is not a substitute for professional medical advice and/or treatment.
Your RNTP may recommend food supplements and/or functional testing as part of your nutritional therapy programme and may receive a commission on these products or services.
Standards of professional practice in Nutritional Therapy are governed by the Complementary and Natural Healthcare Council (CNHC) Code of Conduct, Ethics and Performance.
The Client understands and agrees to the following:
I am responsible for contacting my GP about any health concerns.
If I am receiving treatment from my GP, or any other medical provider, I should tell him/her about any nutritional strategy provided by my RNTP. This is necessary because of any possible reaction between medication and the nutritional programme.
It is important that I tell my RNTP about any medical diagnosis, medication, herbal medicine or food supplements I am taking as this may affect the nutritional programme.
If I am unclear about the agreed nutritional therapy programme/food supplement doses/time period, I should contact my RNTP promptly for clarification.
I understand that the recommendations are personal to me and may not be appropriate for others. I will therefore not share my plan with anyone outside any registered healthcare practitioners engaged in my care.
I must contact my RNTP should I wish to continue any specified supplement programme for longer than the originally agreed period, to avoid any potential adverse reactions.
Recording any part of the consultations using any form of electronic media is not allowed without the prior written permission of both me and my RNTP.
I give permission for my RNTP to contact my GP in writing should they feel it is necessary to convey information discussed in our consultations.
Consultations
You will discuss and agree what support you want from your RNTP in your first session and review the progress and focus of your work together as you go along.
Confidentiality and Data Protection
Information about you disclosed during your sessions or in the pre-consultation forms will be kept confidential and secure following the UK GDPR guidelines for practice. The RNTP will not share your information with third parties without your consent, with the exception of communicating with your GP or with testing companies.
However, if the RNTP believes there is a risk of significant harm to yourself or another person, the RNTP may pass the information on to an appropriate authority using the basis of vital interest. You will be asked to provide your GP’s contact details, as someone they may contact in these circumstances.
Hunt Health keeps a record of your name, contact details and dates and times of your appointments on the password-protected database, Healthpath Pro. Hunt Health is required to keep notes about the focus of your work. These are kept securely on Healthpath Pro and are password protected. Any reports produced by Hunt Health to evaluate the service contain anonymised data and will not contain any identifying information of clients.
All documents shared via Healthpath Pro are secured in accordance with GDPR requirements. Sending documents via email or WhatsApp does not guarantee security and is done so at the Client's risk.
How we use any personal data you give us is set out in our Privacy Notice available at https://www.hunthealth.co.uk/privacy-policy. Please read this before agreeing to these Terms & Conditions.
Confidentiality & Intellectual property
All content, materials and information provided to you (including but not limited to genetic reports, exercise and eating plans) by Hunt Health or the RNTP as part of the Services, and intellectual property rights within the same (Company Material), are confidential and Hunt Health shall retain all right, title and interest in and to the same and shall belong exclusively to Hunt Health. This includes, without limitation, trademarks, database rights, copyright, rights in designs, rights in know-how, confidential information, patents and rights in inventions, and any right or form of protection of a similar nature and having equivalent or similar effect to any of them which may subsist anywhere in the world registered or unregistered.
You may not at any time copy, reproduce, publish in any form, share, sell, dispose of or otherwise make available to a third party in any way any of the content, materials or information that we use in the consultations.
Hunt Health grants to you a limited, non-exclusive, non-transferable, non-sub licensable, revocable licence to use all or any of the content or material used in the Consultations for your personal use for the purposes for which the Consultations were provided only.
You acknowledge that rights in the Company Material are licensed (not sold) to you, and that you have no intellectual property rights in, or to, the Company Material or documentation other than the right to use the Company Material in accordance with these Conditions.
Working with Multiple Therapists
Hunt Health may suggest you see other registered therapists to support your goals. Information about your symptoms and condition will be discussed between Hunt Health and other therapists so that we can provide you with a co-ordinated therapy plan. Hunt Health will ask for your informed consent to share information with the other registered therapists and ask if there is anything that you want to remain confidential. Hunt Health will help you assimilate any information gathered from other registered therapists.
Working on Zoom, Skype, Phone, FaceTime & WhatsApp
It is your responsibility to ensure you have a working internet connection for all Zoom, Skype and FaceTime appointments. You will be charged for the scheduled sessions, or will forfeit a session if using a package, if Hunt Health is waiting for your call, but you are unable to connect online. Hunt Health will call you for any phone sessions to a UK landline or mobile number.
Your RNTP will be available for messaging on WhatsApp between consultations during the business hours of 9am to 6pm, Mondays to Fridays. You agree to use this service on a reasonable basis for brief queries. More detailed queries will be addressed at your next consultation.
Payment Terms
Full payment is required at the time of booking, prior to your first appointment. This can be made by debit or credit card. Payment for any subsequent individual follow-up appointments is required in advance and in full at the time of booking.
Timeframes
The 3 month package must be completed within 5 months, upon booking. The 5 month package must be completed within 7 months, upon booking.
Cancellations
Hunt Health appreciates that circumstances can change. If you need to rearrange an appointment, please let us know at the earliest convenience.
Appointments cancelled with less than 48 hours’ notice and ‘no shows’ will be charged in full. If you are signed to a package, the appointment will be deducted from the number of appointments you have as part of said package.
In the case of advance payments for services, you have the right to cancel this Agreement within 14 days of the purchase without penalty (‘Cooling-off Period’). If you wish to terminate the agreement within the 14-day Cooling-off Period, you must do so in writing to info@hunthealth.co.uk. The RNTP will refund any monies paid prior to cancelling this Agreement. If the services have commenced during the 14-day Cooling-off Period, the RNTP will refund any monies due to you for services not yet provided. The refund payment will be made within 14 days of cancellation. After 14 days the full package price is non-refundable and owed in full.
Your RNTP may cancel your plan at any time should you fail to comply with the T&Cs or should they feel that your case requires referral. Packages remain non-refundable. Should your RNTP feel that referral is necessary, refunds will be at the discretion of your RNTP only, are not guaranteed, and would in any case only be for appointments or work yet to be carried out.
Clients under 18 years of age
Hunt Health welcomes consultations with clients under 18, but they must be accompanied by a parent or legal guardian.
Release of Test Results
Test results are not released until they are discussed with the RNTP within the setting of a consultation. It is important that interpretation and discussion of any test results is carried out with the RNTP before sending these to the Client, in order to ensure the test results are fully understood and corresponding recommendations are clear.
Limitation on Liability
Nothing in these Conditions shall limit Hunt Health's liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation or for any matter for which liability cannot be legally excluded or limited.
You expressly assume all risks of taking part in the Consultations, including but not limited to the risks of trying new foods, supplements, exercises and making lifestyle changes.
Due to the nature of Nutritional Therapy and lifestyle medicine, we do not guarantee any particular results. The degree of benefit obtainable from the programme may vary between clients with similar health problems and following a similar health programme. As with any endeavour, success is dependent on many factors, most notably your personal motivation, commitment and openness to following the programme.
We shall not be liable for any unforeseeable or business losses. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
If we are prevented from or delayed in performing our obligations by your act or omission or by any circumstance outside of our control, we shall not be liable to you for any costs, charges or losses sustained or incurred by you that arise directly or indirectly from such prevention or delay.
The provisions of these clauses shall survive termination of this agreement.
Assignment
You agree that the Contract for Service is non-transferable and that the Services are only available to the Client who has signed up to the Service and signed this Contract.
Governing law & jurisdiction
The Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with English law.
The parties irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with the Contract or its subject matter or formation (including non-contractual disputes or claims).
Complaints
If you are having an issue with your RNTP, or the service, which you have not been able to resolve with your RNTP, you may raise this by emailing info@hunthealth.co.uk who will support you in finding a resolution.
GDPR Declarations
As part of your healthcare:
Hunt Health may share your sensitive information with third parties to support your ongoing healthcare. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers which means the healthcare provided by us may be less effective.
By signing this form you confirm your consent to the following:
I consent to my sensitive information being shared with other healthcare providers, whose details I have provided
I consent to my sensitive information being shared with my GP if appropriate
We may also share your contact information with biochemical testing companies to order tests as part of your healthcare, some of which may be from outside of the United Kingdom, including the European Union and USA. If we do not receive this consent from you, we will review alternative tests from providers based within the United Kingdom.
By signing this form you confirm your consent to the following:
I consent to my contact information being shared with biochemical testing companies outside of the UK.
You can withdraw your consent to the above at any time by emailing info@hunthealth.co.uk.
Marketing and information
Hunt Health would like to contact you occasionally by email with promotional offers, information on upcoming events and activities, and newsletters.
By signing this form you confirm your consent to be contacted for these purposes:
I consent to receiving regular newsletters
I consent to receiving promotional offers and information on upcoming events and activities
You can withdraw your consent to the above communications at any time by clicking on the unsubscribe link at the bottom of the emails.
Case Histories
Hunt Health seeks to continuously improve our practice through professional development, a key part of which is sharing case histories with our peers through clinical supervision, online forums and discussion groups. Your name, address and contact details will never be shared and case information is always anonymised when discussed.
By signing this form you confirm that you are happy for us to use your data for this purpose:
I consent to my data being used for the purpose of professional development
Hunt Health would like to share your case history with peers for educational purposes. This could be through conferences, lectures, online forums, and publishing in medical journals, trade magazines or online professional sites. Your name, address and contact details will never be shared.
By signing this form you confirm that you are happy for your data to be used for educational purposes, including:
Conferences
Lectures
Online forums
Medical journals
Trade magazines
Online professional sites
Books
You can withdraw your consent to the above at any time by emailing info@hunthealth.co.uk.
By purchasing a package or appointment with Hunt Health you are deemed to have signed this agreement and therefore you agree to all of the above terms of engagement & GDPR declarations.